Having achieved a growth of 358% in 2020, the company’s financial and operation models were no longer suitable for the next level of expansion. Systems were disparate and incorrectly configured and new membership plans were needed to enable them to capture the available market opportunities. The team needed to rapidly expand four fold, yet the fundamental systems, processes and management was preventing further growth.
A one of the co-founders & investors of theHUB, Ric and the vH3 team worked closely to identify their strengths, weaknesses and opportunities to formulate an entirely new way to serve the growing customer base. Every process was redesigned and fully documented into a new process manual. A brand deep dive was facilitated to create a full brand elevation strategy and a set of brand guidelines. The digital infrastructure was rebuilt from the ground up and included:
The above changes have given the business incredible analytics and KPI monitor capabilities, saving hundreds of man hours every month. The headcount has increased to twelve and the business is about to take off, paving the way for island wide infrastructure and growth.
Ric & vH3 digital has been crucial to the successful development of our business. Ours is an ambitious company and as a destination coworking venue, we faced a huge amount of challenges this year. But with their support, we have proceeded with our expansion plans and our community has grown by over 350% these last months. vH3 digital has worked tirelessly to meet this growth and exceeded our expectations. We now have a high-class digital pass system across the site and we are extremely proud to have been nominated for "The business that has adapted best to Covid-19" award for which this system is integral. Alongside the mountains of other work they built behind the scenes for our sales and marketing strategies, the team have been so adaptable and courageous during this year, we thank them for their inspirational work ethic. We could not recommend them highly enough.”
- Joanna Beltran, theHUB Ibiza
theHUB is a premier co-working, office and events space in Ibiza. The company had been growing steadily and was ready to expand their concept to the next level.
Having achieved a growth of 358% in 2020, the company’s financial and operation models were no longer suitable for the next level of expansion. Systems were disparate and incorrectly configured and new membership plans were needed to enable them to capture the available market opportunities. The team needed to rapidly expand four fold, yet the fundamental systems, processes and management was preventing further growth.
A one of the co-founders & investors of theHUB, Ric and the vH3 team worked closely to identify their strengths, weaknesses and opportunities to formulate an entirely new way to serve the growing customer base. Every process was redesigned and fully documented into a new process manual. A brand deep dive was facilitated to create a full brand elevation strategy and a set of brand guidelines. The digital infrastructure was rebuilt from the ground up and included:
The above changes have given the business incredible analytics and KPI monitor capabilities, saving hundreds of man hours every month. The headcount has increased to twelve and the business is about to take off, paving the way for island wide infrastructure and growth.
Ric & vH3 digital has been crucial to the successful development of our business. Ours is an ambitious company and as a destination coworking venue, we faced a huge amount of challenges this year. But with their support, we have proceeded with our expansion plans and our community has grown by over 350% these last months. vH3 digital has worked tirelessly to meet this growth and exceeded our expectations. We now have a high-class digital pass system across the site and we are extremely proud to have been nominated for "The business that has adapted best to Covid-19" award for which this system is integral. Alongside the mountains of other work they built behind the scenes for our sales and marketing strategies, the team have been so adaptable and courageous during this year, we thank them for their inspirational work ethic. We could not recommend them highly enough.”
- Joanna Beltran, theHUB Ibiza
