Team as a Service
Problem
As a fast growing hire company the inbound requests on Whatsapp, email and texts for quotes was becoming a challenge and hindering growth.
They were looking for a solution for quote and order handling as well as a better way to manage the jobs.
They also knew their online brand presence was lacking and not representative of the business they now operate.
Solution
After a Business Process Review to map the processes and identify the bottlenecks we recommended a CRM solution for the rental industry, currentRMS be deployed.
Once that was set up we built a customised request form using Jotform with advanced logic. This enables customers to provide all the relevant information and select the products and quantities required.
To integrate we wrote a small custom python application that creates the customer, venue and quote instantly, all while supplying a PDF of the request sent.
Next was a new website using Weblow and roll out of Google Workspace for emails, productivity and cloud storage.
All of this was done using Team as a Service.
Results
Customers love the new app, quotes are turned around instantly and all the relevant scheduling and documentation created automatically. This has increased the volume by over 5x, all while freeing up over 40+ hrs a month of operation capacity which has allowed the TFR team to focus on growing the business.
With a new fleet of vehicles, additional warehouse and logistic centres it's safe to say that the team are making use of the extra time the systems give them! We’re excited to see how it all continues.
Next up, further development of customer portal, asset management and other self service tools to further accelerate growth.
Problem
As a fast growing hire company the inbound requests on Whatsapp, email and texts for quotes was becoming a challenge and hindering growth.
They were looking for a solution for quote and order handling as well as a better way to manage the jobs.
They also knew their online brand presence was lacking and not representative of the business they now operate.
Solution
After a Business Process Review to map the processes and identify the bottlenecks we recommended a CRM solution for the rental industry, currentRMS be deployed.
Once that was set up we built a customised request form using Jotform with advanced logic. This enables customers to provide all the relevant information and select the products and quantities required.
To integrate we wrote a small custom python application that creates the customer, venue and quote instantly, all while supplying a PDF of the request sent.
Next was a new website using Weblow and roll out of Google Workspace for emails, productivity and cloud storage.
All of this was done using Team as a Service.
Results
Customers love the new app, quotes are turned around instantly and all the relevant scheduling and documentation created automatically. This has increased the volume by over 5x, all while freeing up over 40+ hrs a month of operation capacity which has allowed the TFR team to focus on growing the business.
With a new fleet of vehicles, additional warehouse and logistic centres it's safe to say that the team are making use of the extra time the systems give them! We’re excited to see how it all continues.
Next up, further development of customer portal, asset management and other self service tools to further accelerate growth.
We Help You Grow Your Business Without Growing Your Team
Get on-demand access to your own team of designers, developers & project managers within our Taas offerings of Systemise, Operimise and Scale.
BPR
Get started with your new team!
As a first step, a full Business Process Review (BPR) will be conducted between VH3 and your organisation. This will ensure that a complete picture of all current workflows and processes are documented correctly.
Get started with your new team!
Need to begin your Digital Transformation journey but don't know where to start? If you're lacking technical resource and could do with some support then this is for you. Our team will be able to help you get to grips with your business tech needs.
Get started with your new team!
If you are looking to optimise your existing systems, processes and automations then this plan for you. We provide more specialist resources to the team meaning you can move faster.
Get started with your new team!
For companies that are ready to move the needle in a major way. This is our top tier package and includes everything you need to design, plan, build and deploy advanced solutions across Sales, Marketing and Operations
8
x
Faster Than Hiring
In-House
67
%
Less Employment
Cost per Month
99
%
Client Satisfaction Rating
100
+
Successful Projects Delivered
A task is a single piece of work you require. This could be a new zap, logo, a web page or a process redesign.
We categorise requests between tasks and projects. A task is a simple piece of work that can be done within one working session or in a few days. E.g., creating a landing page design concept or fixing a website issue.
A project is everything that requires planning and multiple working steps and can not be completed in a few days. E.g., redesigning a website with multiple pages or developing a no-code app.Below is the complete list of tasks and projects you can request as part of your subscription.
Please keep in mind that the mentioned turnaround time is a basic estimate. Some tasks could take only an hour, and we complete a few of your requests in the task queue within one day, but we usually only send you one daily update report at the end of every working day.
For design concepts, the average turnaround time represents the time we need for the first draft. If you have revision requests, completing these will take another day.
Simply submit a request using your form in your account or directly on the Trello Board / App
We use Trello to project manage all your requests and update you about any updates. Once you sign up to TaaS, we will create a task board for you and send you an invite. Trello is free to use but requires an account. If you already use Trello within your company, you can easily switch between our workspaces by clicking on your profile image in the top right corner.
No, all your tasks are organized on your task board within Trello. We communicate within the task comments so that everybody knows what we are talking about.We have tried many different ways in the past such as using Slack or MS teams, it's seems intuitive but in reality it's messy and loses context so we stick to the project board for communications.
Team as a Service (or TaaS) is our digital team offering, a simple and scalable flat fee based model that allows you fill the digital skills gap in your company and can help with all things digital.
Team as a Service model offers a cost-effective solution for software development and design work, while also providing the flexibility to adjust to changing business needs and priorities
What you get with VH3 Digital
Meet your new team members minus the Recruiting, HR, Operations, and Admin work.
Set up for Efficiency
We are passionate about constantly improving our processes and quality of work. with our methodology being based on best practices, SOPs and experience, we reduce errors and increase output.
Scalable Workforce
Add a new team member to your projects whenever you need more hands. We make sure the additional designer or developer is fully briefed on your brand and work preferences before they start.
Quick Communication
All communications are made on our simple to use project board, everything is in one place attached directly to the task for ease.
Predictable Pricing
Forget project pricing, long scoping exercises and quote revisions.... You just pay a fixed monthly rate for based on the team size you need without any long-term commitment.
No Learning Curve
We want to make working with us feel as natural as possible. We manage all your tasks and projects on our portal. YOu'll have all the resource and expertise you need
IP & Data Security
Working with a global client base requires an extra layer of protection. We use the necessary tools in the background to make sure your sites are safe against hackers and spam.
Fully-Managed Team
Our expert in house teams are well resourced, working closely with you to identify the things that need doing and taking care of the rest!
Full Digital Team
You aren't hiring freelancers, you get an experienced VH3 team with all the required resource and skill to meet your needs. It's as simple as that
Diverse Skill Sets
Digital Transformation calls for many different skills and disciplines, that's why we created TaaS! We know it takes too long too retrain in house teams, we can provide all the skills you need as the requirements change.