Frequently Asked Questions

Have questions? We have answers

We've listed our most commonly answered questions here

How much does your branding services cost?

The cost of our branding services depends on the scope of the project. We provide all branding solutions as part of your TaaS plan and is based on your requirements.

What branding strategies does your agency use?

By combining our cultural and business insights, we consider all the factors that will make your brand unique and compelling. Our branding strategies include research, positioning, brand architecture, brand platform, and messaging.

Can I specify the elements I need?

Yes, you can always specify the elements of your choice, including promotional ones. We will also share our suggestions regarding the elements most suitable for your brand. Your choice matters to us, and we work with you at every stage of brand development.

What can Local SEO do for a small business website?

it works WONDERS!

It makes you visible when any search is made for your service in that particular area.

Google shows a local SEO 3-pack when a local search is made- the map and three top options.

Good local SEO strategies can make you No 1 on that list, converting prospects who had never previously heard of you into clients

What type of businesses can use Local SEO?

Most small businesses can benefit a great deal from local SEO but there are a few which can especially construct a steady stream of customers from consistent local SEO efforts.

  1. Bars and restaurants
  2. Medical and legal services
  3. Plumbing and electrical services
  4. Pet services
  5. Real estate and more.

How long does it take to see results through SEO?

It depends on your industry, competition, and current domain strength.But on average, it can take anywhere from 6 to 12 months for a website to start seeing results from SEO. But the whole thing speeds up as you continue to make SEO efforts. However, you can always speed up the process with paid marketing like Google Ads and Facebook ads.

How do I know if I need SEO?

You need SEO if you are not getting the required traffic to sustain your business and grow it.

Because that clearly shows that either your website is not coming up in SERPs or your content is not good enough.

In that case, it would be in your best interest to hire a local SEO marketing agency and pay them to put you on the map

What is the difference between SEO and PPC?

SEO is the process of optimising a website to improve its ranking on the search engine results page (SERP), while PPC is a form of online advertising where you pay search engines to display your web page as an ad at the top of SERPs when someone searches for a keyword related to your business or product. You only pay when someone clicks on your ad. SEO is beneficial in the long run, while paid ads show rapid results.

How many design revisions can you provide?

We can provide up to two revisions. However, based on your requirements, we offer flexibility to incorporate your changes accordingly

How long does the design process take?

The design process can take anywhere from a few weeks to a few months, depending on the complexity of the project. Generally, the more time that is put into the planning stages, the smoother the execution will be.

Do your UX designers do adaptive design?

In adaptive design, various fixed layouts are created to adapt to the users’ screen size. Yes, we do adaptive design.

What is the difference between UX and UI design?

A user interface (UI) comprises the aesthetic elements that enable people’s interaction with a product. User experience (UX) defines the user’s experience with a product.

Can I get training on how to use Webflow?

Definitely. At the end of each project, we do a recorded zoom call where we do a high level overview of Webflow as a platform. Things we cover:

  • How to use the Webflow editor?
  • How to use the Webflow designer?
  • How to maintain the Webflow CMS?
  • How do all project settings work?
  • How to apply SEO best practices into your project?
  • And much more.

Can I trial Webflow before paying?

Sure! You can test out Webflow on a free plan where you can experiment with 2 projects. Your unhosted projects will have a two-page limit, but you can purchase a site plan on a per-project basis to unlock up to 100 static pages and additional CMS pages.

Can I reach out to you after the project has been delivered?

Our team  is always at your side. We provide maintenance and support at every stage, long after we have delivered the project.

How long does it take to build a Webflow website?

It depends on the complexity of the website, but generally, it takes around 4-8 weeks.

Is Webflow better than Shopify?

At one-fourth the cost of Shopify, Webflow offers designers a visually compelling and completely customizable e-commerce platform. Now you know why Webflow is the best.

Is Webflow good for SEO?

Yes, Webflow is good for SEO. As Webflow prioritises clean code, it is easy for search engine crawlers to scan Webflow websites for content and rank indexed pages accordingly.

Can you build ecommerce websites with Webflow?

Yes, we can build e-commerce websites on Webflow. Webflow gives us the freedom to highlight product features for a personalised customer experience. Webflow offers a fully customised layout, cart and checkout, interactions and animations, and third-party integrations that can be used to develop an SEO-optimised e-commerce store to expand and grow your business.

Can you migrate a website from Wordpress to Webflow?

es, we can migrate a website from WordPress to Webflow. We will either redevelop your website on Webflow or redesign and develop a brand-new website using Webflow.

Why should I choose Webflow over WordPress for my website?

In all honest, there really is no comparison. Webflow is a much more modern system with cleaner outputs. Also Webflow is faster (much faster), easier to use, and in the end usually less expensive. If you choose Webflow over WordPress, you can create (or have created for you) highly customizable websites with little to no coding. Webflow’s drag-and-drop page builder will help you build and customise your pages as needed. The WYSIWYG editors in WordPress pale in comparison to the editor in Webflow. Also the editors and other plugins that are usually needed in WordPress add weight to you site and will slow it down. Webflow has no plugins, and that is one of the best parts about it. In Webflow you can create animations and interactions without coding. And finally, sites created in Webflow are SEO-friendly. Our company's preference is to use Webflow whenever possible. But having said all that, WordPress is probably still the #2 best option for most client purposes.

What is Webflow?

Webflow is a no-code website builder that acts as both a front-end tool and a content management system (CMS), making it easy to design and develop visually appealing web pages and improve the quality of code.

How long does it take to build a no code website or app?

There is no one-size-fits-all answer to this question, as the amount of time it takes to build a no-code website or app depends on the complexity of the project. But unlike traditional development approaches, a website or app can be built much faster using a no-code approach.

Can your no code developers build custom apps?

Absolutely! Our developers can build custom apps as per your requirement.

How can low-code benefit business & IT?

Using low-code development platforms, you can quickly assemble new processes or build apps without researching, writing, and testing new scripts. Low-code development offers businesses increased agility and rapid iterations, enabling more automation in less time and ensuring greater productivity.

What can you build with no-code?

You can build websites, back office (database) apps, mobile apps, and web apps with no-code. The possibilities are endless!

What is low code no-code development?

Low-code no-code development refers to the software development approach that helps you build apps with little or no coding knowledge.

Can I get a refund?

You are covered by our 7 day 100% money back guarantee, if after the first week you don't believe we are a good fit, we'll send all of your money back. Refunds outside of this are in exceptional circumstances only.

Can I Upgrade or Downgrade my plan?

You most definitely can. Our plans are designed specifically with this in mind. You may been to expand or retract your team based on your business needs. When you downgrade, your remaining balance for that period is applied to your account and will reduce your next payment/s accordingly.

What currencies do you accept?

Our default currency is GBP. You can also pay in EUR or USD, the exchange rates are the current exchange rate at the time of the transaction.

Can I pause my subscription?

Yes, you can pause for up to 2 weeks. This is because sometimes your request list may be exhausted for you may need to wait for a key stakeholder, someone to return from leave or 3rd party before you can proceed.

Can I cancel my plan?

You can cancel your plan at anytime, but it must be at least 48 hrs before your renewal to avoid being billed. If you wish to cancel mid way through a billing cycle we will prorate your remaining balance which will remain available for future plans or projects

Can I pay by bank transfer?

Payments can only be made by credit/debit card or Direct Debit, a minimum of one payment method is required to activate your account and plan

What happens if I miss a payment?

Billing is automatic, with a reminder 3 days before the due date. If a payment fails, which we understand happens from time to time, our system, will retry 3 times over the next 48hrs. If payment is still not made we put the plan on hold until the account is brought back into good standing.

Will you withdraw the payment automatically from my bank account every month?

Yes, we will withdraw your payment automatically from your credit or debit card as long if you are an active customer. You will receive a reminder email three days before every new payment. If you don't want to continue the subscription, you can cancel, upgrade, downgrade or pause your account by accessing your billing portal on our website or by speaking directly with your Project Manager

Can I get a quote for a project?

We only work at a monthly rate which you can see on our pricing page. However, if you send us a complete project brief, we can give you an estimate of the expected turnaround time . You can also add more team members to your plan to speed up the project.

How do I pay for the subscription?

You can sign up on our website for the monthly plan of your choice using your credit/debit card or via Direct Debit.

We will charge your chosen payment method on the same day of every month automatically. However, you will receive a reminder email that the next payment comes up three days before the next renewal.

What platform do you use to manage the tasks & projects?

We use Trello to project manage all your requests and update you about any updates. Once you sign up to TaaS, we will create a task board for you and send you an invite. Trello is free to use but requires an account. If you already use Trello within your company, you can easily switch between our workspaces by clicking on your profile image in the top right corner.

How do I approve the work and give feedback?

We prefer screen-recording videos and image annotation instead of simple text messages. It will help you spend less time on briefing and feedback while making it 10x easier for us to understand your thought process. To mark as Approved simply comment "approved" and move it to the Done column.

How do I communicate with my project manager?

You will communicate with your project manager via your Trello board within the task comments. In this way, we keep the conversation organized and know what task you are referring to. Based on our experience working with companies worldwide, we highly recommend using screen-recording videos and image annotation instead of simple text messages. It will help you spend less time on briefing and feedback while making it 10x easier for us to understand your thought processThe free tool we recommend is Loom

What kind of tasks or projects can I request

We categorise requests between tasks and projects.  A task is a simple piece of work that can be done within one working session or in a few days. E.g., creating a landing page design concept or fixing a website issue.

A project is everything that requires planning and multiple working steps and can not be completed in a few days. E.g., redesigning a website with multiple pages or developing a no-code app.Below is the complete list of tasks and projects you can request as part of your subscription.  

Please keep in mind that the mentioned turnaround time is a basic estimate. Some tasks could take only an hour, and we complete a few of your requests in the task queue within one day, but we usually only send you one daily update report at the end of every working day.  

For design concepts, the average turnaround time represents the time we need for the first draft. If you have revision requests, completing these will take another day.

How do I request a new task or project?

Simply submit a request using your form in your account or directly on the Trello Board / App

Can we communicate on any other channels such as slack?

No, all your tasks are organized on your task board within Trello. We communicate within the task comments so that everybody knows what we are talking about.We have tried many different ways in the past such as using Slack or MS teams, it's seems intuitive but in reality it's messy and loses context so we stick to the project board for communications.

What is a Task?

A task is a single piece of work you require. This could be a new zap, logo, a web page or a process redesign.

What is a request?

A request is anything that you want us to do for you. It can be a small tech task or a more complex website redesign or integration project.

For example:

  • Setting up a new Zap
  • A new webpage
  • An integration or customisation
  • Setting up a CRM or email marking system
  • Building an online store
  • Implementing a new payment provider
  • Logo redesign
  • Sales and marketing collateral like blog or social media posts
How Does your Pricing work?

Here is one way to look at it: Imagine you hire a full-time web developer or designer on a monthly salary.  You can request all your tasks and projects, and they will work on all your requests one at a time for as long as the person works for you.

You decide what tasks you delegate to this person or team. Some tasks will be done in 15 mins, and some projects might take multiple months.  The problem is that this one hire has a limited number of skills because nobody is great at everything.

For example, great developers rarely are amazing designers.  With VH3, you have access to a team of designers & developers with various specialties. We take over all your requests and work on them one after the other, while your project manager keeps an eye on everything and ensures the right person gets the job done.

You can add additional team members to your account if you need to work on multiple requests or projects simultaneously. This allows you to scale your design & dev operations up and down every month based on your current workload.  You pay us monthly flat rates. Clear and simple, no long contracts or hidden fees!

Do I communicate directly with the developer or designer?

Your dedicated project manager will take over all the communication and act as the middle man/woman between you and the team. This way, we can respond faster to your questions and have one person who understands your business and preferences and can brief new talents when you need them without repeating yourself.

Where are you located?

Our head office and core operations are in the UK. We also have offices in Ibiza, Spain. Our team members span multiple timezones too to ensure rapid turnaround of tasks.

How do I request a new task or project?

During your onboarding, we will send you a link to your unique request form connected to your Trello board. Every time you have a task or project to delegate, you can fill out the form, and your project manager gets a notification. Ideally, you fill up the task queue with multiple tasks with different priority statuses so we can grab the next request when we are done or stuck with another one to avoid wasting time. You will see all requests on your task board in Trello, which will look like this:


VH3 DIGITAL is a design & development subscription based agency  for growing businesses, marketing teams, and scale-ups that need on-demand access to a scalable digital workforce for all their web and integration projects without the hassle of managing full time employees

What is Team as a Service (TaaS)

Team as a Service (or TaaS) is our digital team offering, a simple and scalable flat fee based model that allows you fill the digital skills gap in your company and can help with all things digital.

Team as a Service model offers a cost-effective solution for software development and design work, while also providing the flexibility to adjust to changing business needs and priorities

How do I get started?
  • Go to our pricing page and select the plan that works best for you. You can also schedule a call with the team if you have any questions
  • Click the ‘subscribe Now’ button and complete the checkout.
  • Fill out the onboarding questionnaire and request your first task or project.
  • Book a kick-off meeting with our team.  
  • We will create your task board in Trello and invite you and your team members, within 48hrs you will start receiving completed tasks
How can I book a call with your team to learn more?

You can book a free discovery call with our team here: [calendly link]On this call, we discuss your unique business goals & needs and if VH3 is the right partner for you.