theHUB. Ibiza
theHUB is a premier co-working, office and events space in Ibiza. The company had been growing steadily and was ready to expand their concept to the next level.
Pafi
Industry
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Security
Systems Used:
Problem
Having successfully driven growth, Pafi’s sales department needed to scale the company quickly, but lacked the essential tools to do this. Their old way of working via email and spreadsheets was no longer sufficient to sustain further growth. The customer journey experience and accompanying documentation was generic and in need of updating. Inadequate operations meant key personnel were wasting time on manual and repetitive tasks, preventing them from focusing on high value activities.
As a multi accredited company with a number of ISO manuals, it was important to ensure all Pafi’s processing designs and documentation was compliant and customer friendly.
Solution
After a detailed top-down review of Pafi’s processes and organisational structure was carried out to identify the gaps and quick wins, we designed and implemented a new Sales CRM , digital documentation and project management solutions. All platforms were integrated with advanced automation - saving hundreds of hours of work time per month. We migrated the team's office suite tools to Google workplace and cloud storage, transferring the company account system to Xero.
Result
- Staff +50%
- Revenue +311%
- Engineers +50%
“With vH3 digitals assistance our business has improved drastically over the past 18 months! Ric and his team had a thorough understanding of the products that are best suited to our business, which has made the implementation process all the easier. With a new CRM, Quoting Platform, Project Management Tool and Accounts Package, our business has been truly transformed. Thanks to all at vH3 digital for your great work!
- Lawrence Stone, Pafi
